Booking Terms & Conditions
The special instructions of your travel bookings are set out in the Pax Statement and in the following Booking Terms & Conditions. They should be read together. You and your travelling companies are deemed to have read, understood and accepted the following tour Booking Terms and Conditions. SingExpress Travel Pte Ltd shall be referred to as “The Company” hereinafter.
(1) RESERVATIONS & PAYMENT
A reservation is made upon the payment of deposit amount specified below. This deposit forms part of the final payment. Please note that payment of deposit does not constitute confirmation of tour.
1.1 Deposit for Tour Packages
A deposit is required upon booking. Balance payment is to be paid in full to the Company fourteen (14) days before departure. Failing to comply with this may result in automatic cancellation of reservation and forfeiture of deposit. Minimum deposit based on tour price per passenger is:
S$1,000 to S$2,000
S$2,001 & above
Deposit per person
1.2 Deposit for Chartered Flights Tours and Special Promotional Air Tickets and Packages
Full payment is required for chartered flight tours and special promotional air tickets and packages. Full payment must be made 1 month before departure. Failure which, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stipulated in 2.2 is payable by the Customer.
1.3 Deposit for Cruise Packages
A deposit of S$1000 is required upon booking. 75% of the fare (non-refundable) is required ninety (90) days prior to departure. Balance payment is to be paid in full to the Company sixty (60) days before departure. Failure to comply with this may result in automatic cancellation of reservation and forfeiture of deposit. Cancellation charges for Cruise bookings shall follow the Terms & Conditions stated on the respective Cruise Brochures with an additional handling fee imposed by the Company as stipulated in 7.1.
2.1 Cancellation of bookings from passenger must be made in writing and received by the Company. The cancellation fee stated below applies.
2.2 Cancellation Fee
|** Period of Cancellation Notice||Cancellation Fee per Person|
|Tour Package||Tour Package with Chartered Flights||Tour Products supplied by Third Parties|
|35 days or more||Full Deposit||Full Payment||Subject to Terms & Conditions of third parties with a handling fee of S$50 per service per person|
|29 – 34 days||40% of Tour Fare|
|15 – 28 days||60% of Tour Fare|
|7 – 14 days||80% of Tour Fare|
|6 days or less||100% of Tour Fare|
** Excluding departure dates
2.3 Cancellation of Tour by Company
The Company may choose to cancel the entire tour prior to its commencement due to but not limited to insufficient tour size; failure to obtain confirmation of tour arrangements. The Company shall update you on the status of the tour thirty (30) days prior to your departure date and notify you of any cancellation at least fourteen (14) days before the date of departure. The Company may recommend alternative tours preferably to the same destination or other tours to you, based on the tour fare of that period. Should you decide not to accept the alternatives; all refunds will be paid to you within one (1) to two (2) weeks, without prior obligations or liability on this part of The Company However, refunds via credit cards may take between four (4) to six (6) weeks to be paid.
(3) TOUR FARE INCLUSIONS
The tour fare includes return economy class air ticket, airport transfers (if any), and accommodation on a twin sharing arrangement otherwise single room supplement charges apply, admission fees, meals and sightseeing programmes as stipulated in the tour itinerary (the duration of the tour package includes the gathering day for scheduled departure and the day of scheduled return and neither of these are full days).
(4) TOUR FARE EXCLUSIONS
The tour fare excludes airport taxes, airport security tax, airline insurance surcharges, airline fuel surcharge, visa fees, port tax, service fees as specified by the airline or airport authorities, where applicable custom user fees, Nordic environment tax, all domestic flights (for land tour packages), excess baggage charges, room service, beverage charge, laundry charges, travel insurance, gratuities to drivers, tour guides, tour escorts, tips to hotel porter and all items of personal nature.
(5) AIRLINE FUEL SURCHARGE AND AIRPORT TAXES
All current airline fuel surcharges and airport taxes are subjected to change without prior notice. You will be liable to pay the difference.
(6) CHILD FARE
A child fare is applicable to children below 12 years of age on the scheduled date of return to Singapore. The child fare is based on twin sharing accommodation arrangement with 2 adults and no additional bed will be provided. A surcharge will be imposed when an extra bed is required for the child or where the child occupies a room with only one adult.
7.1 General Amendments & Amendment Fees
An administrative fee of minimum S$50 per person per amendment will be imposed by The Company for any amendments (excluding departure date, tour type or air tickets) made by passengers after reservations have been confirmed.
For tours operated on chartered flights, no extension/deviation will be permitted.
Amendments for tours organised by third parties (e.g. Overseas land operators, Airlines Packages, Luxury cruise etc.) will be subjected to amount per Terms & Conditions stipulated by principal suppliers with an additional handling fee of S$50 per person to the Company
A charge of minimum S$150 per ticket will be levied for any amendment of air tickets once issued. No refund will be made for any partially unused air ticket. Special fare tickets and tour packages with air component sold during travel fairs and/or road shows will have no refund value; cancellation stipulated on 2.2 will not apply; the value of the air ticket including $50 administration fee will be charged.
7.2 Change of Departure Date and Tour Type
For amendments in departure date or tour type, cancellation charges in 2.2 will apply.
7.3 Amendment to Tour Itinerary by Company
The Company shall endeavour not to make any material alteration to the tour package. However, the Company reserves the right to make minor changes at any time due unforeseen circumstances without compensation, especially during peak season. Sequence of tour itinerary schedule is subjected to change without prior notice.
8.1 Refund of Deposit for Cancellation Requests
Upon receipt of your cancellation request, the Company will refund the deposit paid according to the charges stipulated on 2.2. Refunds will be paid to you within one (1) to two (2) weeks for NETS/Cash/Cheque payment and four (4) to six (6) weeks for credit card payment, depending on the individual bank.
8.2 Refund of Deposit for Cancellation due to Visa Issues, Natural Disaster (Act of God), Disease Epidemic or Political Unrest
Upon cancellation, the Company in goodwill will not charge an administration fee and refund the deposit in terms of travel vouchers (transferrable); which will be valid for six (6) months from date of issue. If passenger opts not to accept refund in travel vouchers, charges stipulated on 2.2 apply.
8.3 Refunds on Air Tickets
The Company acts as an agent for the airlines. All refund on Air Ticket may take three (3) to six (6) months depending on the individual airline. A charge of minimum S$150 per ticket will be levied for any eligible refund.
8.4 Refund of Unused Service
No refunds or exchange can be made in respect of Accommodation, Meals, Sight-seeing Tours, Transport or any other services which are included in the tour fares but not utilised by the Customer.
(9) MODE OF PAYMENT
Payment has to be made in Singapore Dollars by cash, NETS, cheques, credit cards or travel vouchers issued by the Company. Cheques will only be accepted if presented to the Company at least 7 working days prior to departure date. Payment by credit cards may only be accepted for Group Tours. For payment by travel vouchers, all terms & conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.
(10) SPECIAL REQUEST
Any special request such as special meals, dietary requirements, adjoining rooms, accommodation requirements etc, shall be communicated to the Company upon reservation. Please note, however, that such requests are subjected to availability and confirmation by the Company.
(11) MEAL/AIRLINES SEAT ALLOCATION
Meals, including meals on board flights, are as indicated in the tour brochure and booking forms. All Muslim meals will be based on no pork no lard basis; otherwise vegetarian meals. Airlines seats are assigned by the respective airlines and not within the Company’s control. The Company will not be held responsible for whichever seat arrangements assigned by the airlines.
12.1 In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangement as requested for are not available due to but not limited to major conventions and/or religious festivals, every effort will be made by the Company for alternative accommodations of similar standard within the same city or neighboring city.
12.2 Single Supplement
If you wish to occupy a single room, you are required to pay a single supplement amount as indicated in the tour booking from.
(13) TRAVEL INSURANCE
Purchase of travel insurance coverage is strongly encouraged to protect your interest in case of trip cancellation, loss of deposit, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract of a passenger and of his/her baggage and other personal belongings.
(14) TRAVEL DOCUMENTS
14.1 You shall ensure that you have a valid international passport with minimum seven (7) months’ validity from the date of scheduled return to Singapore and sufficient blank pages for Immigrations endorsement. Prior to the scheduled departure date, you shall be responsible for obtaining the relevant exit permits valid for the duration of the tour itinerary, relevant travel documents, valid visas and health certificates which may be required at the destinations of your travel.
Different embassies/consulates require varying lengths of time to process visa applications. Our sales office will advise you accordingly. If you are not a Singapore passport holder, please request our sales office to check with your embassy for visa requirements. We render assistance in making visa applications, whichever possible. The Company cannot, however, guarantee the approval of you visa application. This service is subject to (auxiliary) charges. (Please check with our staff for the amount)If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fee paid to the respective embassies) will be made if the result of rejection is made known to Company at least 35 days prior to departure, excluding departure day. The refund will be made in term of travel voucher (transferable) valid 6 months from date of issue. If passenger opts not to accept refund in travel vouchers, charges stipulated on Section 2.2 apply. If less than 35 days notice is given (excluding departure day), the relevant cancellation charges as stated under the section “Cancellation Charges & Administrative Fee” and/or in the addendums to these term & conditions, if any, will or refund of any tour prices if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents or visas, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm/damage to person property.
Each passenger is entitled to check-in baggage allowance of up to twenty (20) kilograms and one (1) piece of hand-held baggage as permitted by full-serviced international carriers. Any excess baggage charges imposed by the airline shall be borned by you. In the event that your baggage is damaged or lost through the willful negligence of the Company’s staff, the maximum liability of the Company for each piece of such lost or damage will be S$150. The Company is not responsible for hand-held baggage and any loss or damage to baggage and belongings whilst they are in the custody of airlines, other transportation companies, accommodation supplier or the passenger.
(16) EXTENSION OF STAY AND DEVIATION
An extension of stay and or deviation may be permitted at the final foreign destination at the end of the itinerary, subject to maximum validity and restrictions of the air ticket, availability of a confirmed return flight and accommodation prior to the scheduled date of the departure. It is your responsibility to hold a confirmed seat for your return flight. Any extension of stay and deviation will be at your own expenses and transfer to the airport will not be provided. For tour package involving chartered flights, no extension of stay or deviation shall be permitted. All extension / deviation requests made are strictly on request only; unless a written confirmation is issued by the company.
All extension / deviation requests made during booking is strictly on request only; unless a written confirmation issued by the company.
(17) SEAT ROTATIONS
For the convenience of all members of the tour group, you may be requested to rotate your seating arrangements on the tour coach or other land transport during the period of the tour itinerary. Please cooperate when called upon to do so by the tour guide or tour escort.
18.1 The Company acts as an agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injury caused to you, loss of expenses incurred by you or damage to your belongings which resulted directly or indirectly from any occurrence beyond the Company’s control.
18.2 Any loss or expenses incurred from the failure of the client to follow reasonable instructions shall be borned by the client.
18.3 The Company reserves the right to:
18.3a alter itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be deemed as appropriate by the Company with or without notice to you.
18.3b require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with health, safety, interests, harmony and welfare of the tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
18.3c specify the language(s) in which the tour guide will conduct commentary in.
18.3d cancel and or amend itineraries due to bad weather and or any situation causing danger to human lives and or the local authorities prohibit the access to the place and local religious possession or festivals, without prior notice.
18.3e collect all incremental airport taxes, fuel surcharges, airport security tax, port tax, service fee specified by the airline or airport authorities, where applicable custom user fees, Nordic environment tax; imposed by the relevant authorities without prior notice.
18.4 No tour guides, tour leaders or other employees, or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.
18.5 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.
(19) NO VARIATION OF CONDITIONS
These terms and conditions shall not be amended or waived except by written agreement between you and the Company.
(20) COMPLAINTS AND CLAIMS
All correspondences are to be directed to Customer Service Section c/o SingExpress Travel Pte Ltd at 260, Tanjong Pagar Road Singapore 088542 or emailed to email@example.com. An acknowledgement will be sent by the Company to you within 48 hours and a formal response within two (2) weeks. Any complaint and or claim shall be submitted in writing within two (2) weeks after the Company’s services have been rendered. No responsibility is accepted of any complaint and or claim not made so.
(21) CONFIDENTIALITY OF INFORMATION
The Company will consider every transaction as confidential and not disclose any information without your permission, unless required by the law. The Company also reserves all rights to share information with our business partners for the sole purpose of completing the sales transaction as well as facilitating the delivery of services.